Help & feedback.
Report a problem, tell us what you'd like to see next, or find your answer below.
Report a problem or send feedback
We reply by email. You can also write to info@tryonframes.com.
About TryOnFrames
TryOnFrames.com is a free AI virtual try-on tool for glasses and sunglasses. Paste the link to any eyewear product page, take a photo, and see a photorealistic preview of yourself wearing those exact frames — no in-store visit required. We work with any public product page, and our Shop tab makes it easy to discover frames from partner stores.
Frequently asked questions
How does the virtual try-on work?
Paste a link to a glasses or sunglasses product page, take (or upload) a photo of your face, and our AI places those exact frames on your photo, matching lighting, angle and lens tint.
What makes a good photo for try-on?
Face the camera directly, keep even lighting on your face, remove any glasses you're currently wearing, and align your eyes with the guide line for the most accurate fit.
How do credits and pricing work?
Every new visitor gets one free try-on. After that, credits can be purchased in packs and each generated try-on uses one credit. Your remaining balance is shown at the top of every page.
Why do the frames sometimes look slightly off?
Try-ons are AI-generated approximations. When a product page lists real measurements (frame width, lens height, temple length) we use those to scale the frames to your face — otherwise sizing is estimated, so fit, color and lens tint may vary a little from the real product.
Do you store my photos?
No. Your photo and generated try-on images are never uploaded to or saved on our servers or in any database — they stay only in your own browser for this session and disappear if you clear your browser data.
Which stores can I try on frames from?
Any public eyewear product page can be pasted into the Home try-on flow. The Shop tab specifically searches our partner stores, whose links may be affiliate links.
Can I download my try-on result?
Yes — every generated try-on has a Download button, and past try-ons in this browser are also available from the History tab.
Can I try on frames from a link I found on the Shop tab?
Yes — tap "Try these on" on any Shop result and it'll take you to Home with that product pre-loaded, ready to generate a try-on.
What's your refund policy?
If a payment failed to add credits to your account, or a try-on failed but still used a credit, contact us using the form below with your email and we'll make it right.
How do I contact support?
Use the "Report a problem" or "Send feedback" form below, or email info@tryonframes.com directly — we reply by email.